Frequently Asked Questions
Everything you need to know about shopping with SMETS.
What is your shipping policy?
We offer worldwide shipping with premium couriers. Orders are typically processed within 24-48 hours, and delivery times vary by region, ranging from 2 to 7 business days.
How can I return an item?
You can return any unworn item with its original tags within 14 days of receipt. Simply use the pre-printed return label included in your package or contact our support team for a digital copy.
Are the products on SMETS authentic?
Absolutely. SMETS is an authorized retailer for every brand we carry. All products are sourced directly from the fashion houses and are guaranteed 100% authentic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options in select regions.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What should I do if my size is out of stock?
If a particular size is unavailable, you can sign up for a 'Back in Stock' notification on the product page. We will email you immediately if the item becomes available again.